Please read this policy carefully.
At USA Embroidery, our Return and Refund Policy is designed to provide clients with complete transparency and confidence in our services. Your satisfaction is our top priority. The terms outlined below explain how we handle refunds and related matters.
Terms & Conditions:
- Full payment is required upon completion of the project.
- Orders are typically delivered within 1 to 2 business days.
- It is the client’s responsibility to proofread all content and verify artwork before final approval.
- Please double-check details like names, dates, spelling, logos, and other critical elements.
- All relevant information for the project should be provided at the beginning.
- Once an order is approved, any additional revisions or changes will incur extra charges.
- Providing complete and accurate information upfront ensures a faster and smoother turnaround.
- If changes or additions are requested after design work has started or been completed, extra fees will apply.
Refund Policy:
If you are not fully satisfied with the service provided, you may request a refund by contacting us at info@usaemb.com within 15 days of receiving your order. Kindly include the following details in your request:
- Order number
- Date of delivery
- The name of the representative you communicated with
USA Embroidery reserves the right to offer alternative resolutions before proceeding with a refund, such as a revision or replacement. However, if you remain unsatisfied, a refund will be processed.
Please note:
- Any fees or charges related to fund transfers (to or from USA Embroidery) are non-refundable.
- Refunds will be issued after deducting applicable taxes or processing charges, if any.
- We do not issue refunds to third parties, external companies, or for active projects still in progress at USA Embroidery.