Contact Us
Emergencies Abroad
Contact the nearest U.S. embassy or consulate, or call:
+1 202-938-5212 from outside the United States.
For more information, visit Emergencies and What the Department of State Can and Can’t Do in a Crisis.
Passports
Do you have a question about your U.S. passport? Visit the Frequently Asked Questions page first. If you need to expedite your application, visit the Get My Passport Fast page.
Visit the Contact U.S. Passports page for more information.
Routine Passport Requests
Customer service representatives are available Mondays through Fridays 8 a.m. to 10 p.m. Eastern (excluding federal holidays).
Call +1 202-938-5212
Email visaassistance@usaemb.com
Life-or-Death Emergency Passport Service
We prioritize customers who are traveling internationally in the next three business days due to a qualified life-or-death emergency. Visit the Life-or-Death Emergencies page to learn if you are eligible.
Urgent Travel Service
Make an appointment if you are traveling internationally within 14 calendar days or need a foreign visa within 28 calendar days. Call +1 202-938-5212 from 8 a.m. to 10 p.m. (ET), Mondays through Fridays. Our appointment line for urgent travel service is closed on weekends and federal holidays.
Visas
To contact the National Visa Center, use the Public Inquiry Form. If you need to submit a form or document to the NVC, visit the Submit Documents to the NVC page.
For more information, visit the U.S. Visas page.
Report
International Parental Child Abduction in Progress. To report a child abduction in progress, call +1 202-938-5212 from the U.S. and Canada or + 1 202-501-0909 from outside the United States.
Lost or Stolen Passport. Report your physical U.S. passport lost or stolen immediately to protect yourself from identity theft.
U.S. Passport or Visa Fraud. If you are aware of, or have been a victim of, fraud associated with a U.S. passport or U.S. visa application, please contact visaassistance@usaemb.com.
Check Status
U.S. Passport Application Status. Check the status of your U.S. passport application online.
U.S. Visa Application Status. Check the status of your U.S. visa application. If you have an immigration application, petition, or request pending with U.S. Citizenship and Immigration Services, use the USCIS case status online tool.
Adoptions
If your question is not answered on the Intercountry Adoption website and does not fall under the authority of the agencies/offices noted on the Intercountry Adoption Contacts page, reach out to the Office of Children’s Issues by email at visaassistance@usaemb.com.
Resources
Bureaus and Offices.The Department consists of bureaus and offices responsible for handling various interests and policy initiatives.
Job Seeker Resources. Learn about career paths and opportunities.
Student Resources. Gain insight into U.S. foreign policy and diplomacy, explore new career avenues, and acquire lifelong skills as you represent America to the world.
Freedom of Information Act. To check the status of a request for Department of State records, you may contact the FOIA Requester Service Center by phone at +1 202-938-5212.
Unfortunately, we cannot guarantee we will be able to respond to all inquiries.